16/04/2010 by Paul Dobson.

1. Gas meters measure in either Imperial or Metric units.  Calculations are obviously different depending on which measurement, but suppliers don’t always check the meter and the associated calculation applied to the number of units consumed.

2. Deviation from agreed Contract tariffs.  What was signed for is not what is necessarily charged.

3. Even if the Tariffs are correctly listed they may be transposed.  We recently discovered that the standing charge was incorrectly applied to another charge resulting in a £55,000 excess for one month alone.

4. If Notice of Termination isn’t correctly provided, and a contract is rolled you will probably pay around 30% more than the current market rate.  You can’t go to another supplier so why should the supplier give you a keen price?  Well that’s their logic I suppose.

5. If you don’t have a contract you will pay between 80 and 120% more than if you had a contract.

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30/03/2010 by Paul Dobson.

We are increasingly finding that energy suppliers are over charging businesses via incorrect meter reading, incorrect data entry etc.  National newspapers are reporting secret gas bill hikes (Daily Mail 28/09/09). Examples of overcharging we have found over the last few months include:

•      £26,000 of overcharging due to basic typing errors
•      £3,500 because the suppliers computer system didn’t recognise that the meter goes back to zero when it hits 100,000
•      £13,000 for six years of double charging

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